It seems you cannot go a day without hearing about someone or some group hacking a website or stealing credit card and other sensitive data from ecommerce sites.
So how do you protect your ecommerce site from being hacked and sensitive customer data from being stolen? dozens of ecommerce and security experts find out. Following are their top 8 tips for protecting your ecommerce site from hacking and fraud
1.Choose a secure ecommerce platform.
Nowadays, it is crucial for ecommerce sites to show visitors their site is safe. With Magento platform, once a website passes the security check they can display the Magento trustmark on their site, putting security-concerned visitors at ease and increasing engagement and conversions.
Put your ecommerce site on a platform that uses a sophisticated object-orientated programming language. In addition, there are 5 best benefits of using Magento in an e-commerce startup store
We’ve used plenty of different open source ecommerce platforms in the past and the one we’re using now is by far the most secure
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2.Don’t store sensitive data.
There is no reason to store thousands of records on your customers, especially credit card numbers.It recommends purging old records from your database and keeping a minimal amount of data, just enough for charge-backs and refunds.The risk of a breach outweighs the convenience for your customers at checkout. If you have nothing to steal, you won’t be robbed
3.Employ an address and card verification system.
Enable an address verification system (AVS) and require the card verification value (CVV) for credit card transactions to reduce fraudulent charges
4.Require strong passwords.
While it is the responsibility of the retailer to keep customer information safe on the back-end, you can help customers help themselves by requiring a minimum number of characters and the use of symbols or numbers
Longer, more complex logins will make it harder for criminals to breach your site from the front-end
5.Make sure you have a DDoS protection and mitigation service.
With DDoS [Distributed Denial of Service] attacks increasing in frequency, sophistication and range of targets, ecommerce sites should turn to cloud-based DDoS protection and managed DNS services to provide transactional capacity to handle proactive mitigation and eliminate the need for significant investments in equipment, infrastructure and expertise
The cloud approach will help online businesses trim operational costs while hardening their defenses to thwart even the largest and most complex attacks. In addition, a managed, cloud-based DNS hosting service can help deliver 100 percent DNS resolution, improving the availability of Internet-based systems that support online transactions and communications.
6.Set up system alerts for suspicious activity.
Set an alert notice for multiple and suspicious transactions coming through from the same IP address . Similarly, set up system alerts for multiple orders placed by the same person using different credit cards, phone numbers that are from markedly different areas than the billing address and orders where the recipient name is different than the card holder name.
7.Provide security training to employees.
Employees need to know they should never email or text sensitive data or reveal private customer information in chat sessions as none of these communication methods is secure
Employees also need to be educated on the laws and policies that affect customer data and be trained on the actions required to keep it safe . Finally,use strict written protocols and policies to reinforce and encourage employees to adhere to mandated security practices.
8.Use tracking numbers for all orders.
To combat chargeback fraud, have tracking numbers for every order you send out. This is especially important for retailers who drop ship.
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